Ninja
Well well well
I was looking forward to a delicious Carribbean meal at the new restaurant in town. They told us they were busy and there would be a 20 minute wait. So I said fine, though I could see they were not busy and most tables were empty.
The starters did come after 30 minutes and the meat was very tender. I was pleased with it. The mains came after an hour and a mother****ing half! The staff just said the chefs were busy when we asked them what was taking so long. Main courses when they finally came were disappointing all round. Service was poor and I don't think I will be back there again. I have tasted much better Carribbean food elsewhere so I will go to one of the other places in town when I would like some delicious food.
Working in the industry, the absolute worst part is that the employee's never communicate to the guests. A simple "hey guys, we're so sorry your entree's are taking so long, please enjoy complimentary bread or a dessert on the house later on!" makes a world of difference.
Once the communication is broken, rarely anything helps the situation. The food will always seem disappointing because the overall experience is ruined. I feel for you man. I coach my staff on this all the time, communication across the board is seriously lacking in the hospitality industry.
My annoyance of the day, is that every time we bake chicken, the house always smells of "oven", it's hard to explain but the only thing that can fix it is either candles or a Glad spray overload.