If there is any silver lining to a split fanbase, I would say that it often occurs within a property that is well-regarded by many, many individuals. I think one can argue that it is a reflection that a company has done itself some good, having earned the good graces of fans. This being said, splits often happen because of decisions made during the development of a specific game that are either questionable or extremely polarizing. In addition to the mentioned examples thus far, I throw in the
Ace Attorney series as another. I don't think it is as split as say, how
Wind Waker or
Sonic Adventure splintered their fanbases, but there is some substance to this case.
The original trilogy is loved by virtually all fans of the series. Usually, there's not much debate as to the merits of the original three games in the big picture. Then, comes
Apollo Justice: Ace Attorney. From what I hear, the game sold very well, but the reception was more mixed. Fans didn't like the cases; they were underwhelmed by Apollo; too much/too little Phoenix; the list goes on. No matter one's issues with the game, there was enough of a concern about the game that the fans did become somewhat split. I don't think this split was patched up much by
Dual Destinies. Interestingly, it seems to me that fans of
AJ: AA tend to be more critical of
DD and
SoJ while those more critical of the game in question tend to more positively receive the two games succeeding
Apollo Justice. Of course, I'm operating on generalizations based in my own observations, so they only go so far. I'm also not taking into account the spinoff titles, since I haven't played them yet. Ultimately, while a split appears evident, I don't think it's a horribly strong split, as most fans seem to agree that each of the games are good, none truly bad.
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Not at all. For a great example of why not, look at Sonic. That series pretty much has two fanbases that hate the requests of the other side. The 2D players hate the 3D games, the 3D players hate the 2D games, and so Sega is never sure what to do with the franchise. They keep getting mixed reviews on what's good and what's bad, and in trying to please both sides they please neither.
I haven't played either game yet, but thinking about
Mania and
Forces within this context, it makes me wonder why attempts to cater to both sides so delicately are even made anymore? The former caters to the 2D purists and the latter should have acted similarly with its respective "side," I suppose. Classic Sonic seemed very much shoehorned into Forces just to play the pleaser, a point you talk about with SEGA's attempt to please the jaded fans. Heck, I think the direction of the 3D games since
Unleashed have tried to cater to both factions as cleanly as possible. At this point, I think SEGA, much like how their most recent games operated, could go the route of Nintendo with how they handle 2D and 3D Mario. Each have their audience, may be best to divide and conquer as the saying goes.