I think he was referring to the majority vote lock thing. Should such a feature exist a thread could be locked despite a mod deciding otherwise. It has the potential to be abused and likely would be when people are unhappy with a mods decision.
In the time I've been on this forum any issue I have raised with any more legitimacy than clicking the report button on a post has always been responded to. I am yet to see or hear of an example of a person being blatantly ignored with situations usually being as follows:
a) User complains about something (usually their own punishment for this or that)
b) Mod/Admin responds with a decision that isn't to the users taste.
c) User kicks up a fuss and takes "I won't be discussing this further" as a sign of ignorance.
Mods have as much right to refuse to further discuss something as they do to decline the request initially. If you have a problem that only the mods can solve then it should stay with the mods if such issue could cause further derision. This isn't just a forum imposed rule it's also common sense, and as such I see the majority of instances of public cries for "help" as attempts to stir more controversy. Often to spite the members or mods already involved. "Hey everyone, look at what BillytheMod wouldn't listen to me about! Isn't it shameful that I had to come here to get noticed?!"
No means no, and that's a lesson that took me some learning too. If Mummy and Daddy say no, you don't start talking trash about them to your brothers and sisters. If you continue to make the same, already resolved, request and do so disrespectfully then you have no reason to be surprised when you log on to find an empty inbox.
Don't think I'm having a personal attack against you here, I'm not contesting what you yourself have been through. Merely the statement that "People" have been ignored by mods in such matters, rather than yourself.
The issue is more often that the administration makes a decisions, such as locking a thread or giving an infraction/warning, without valid justification. I.e., a thread is locked preemptively because one or two posts "might" lead to flaming. Naturally, there are going to be people who question such actions. And again, more often than not, we
do not get an explanation. At best, we get a rehash of the same flawed reasoning; at worst, we get ignored or further infracted/warned (and some cases, banned). This is a problematic way of dealing with moderation issues, as it both sets a precedent that any dissent can just be suppressed or ignored, and also that those who challenge the status quo are just "troublemakers". As Batman pointed out above, there is not detriment in having a more democratic forum, but in fact creates a better environment.
Ironically, when complaints are consistently ignored, it creates a greater atmosphere of tension, and does the
opposite of resolve issues. Indeed, it generally creates more issues, as members either look for other ways to get their issues heard/resolved, or give up and leave.
Lastly,
Mods have as much right to refuse to further discuss something as they do to decline the request initially. If you have a problem that only the mods can solve then it should stay with the mods if such issue could cause further derision. This isn't just a forum imposed rule it's also common sense, and as such I see the majority of instances of public cries for "help" as attempts to stir more controversy. Often to spite the members or mods already involved. "Hey everyone, look at what BillytheMod wouldn't listen to me about! Isn't it shameful that I had to come here to get noticed?!"
This fixation on "controversy" and not causing derision is
exactly what causes most of the problems in the first place. There is such importance placed on not causing controversy that it drives people crazy. Compounded by the fact that the term "controversy" is so arbitrarily defined here, and thrown around at just about... any disagreement whatsoever. It's literally become a catch-all for anything that isn't liked. If a member posts something that isn't deemed acceptable by some subjective standard that isn't well defined to begin with, it's "controversy". This is the real heart of the issue. Instead of just tossing out "controversy" or "derision", issues would be more easily resolved by the novel idea of listening to members.